Position Summary

Role summary: The Wireless Fraud Manager leads end-to-end fraud prevention and detection across wireless retail and digital channels, protecting revenue while enabling customer experience.

This role owns fraud rule governance, analytics, and investigation workflows, including administration of platforms such as Accertify and management of carrier‑provided fraud data. The manager monitors trends, identifies emerging risks, and delivers actionable insights to leadership while partnering closely with carrier, Global Investigations, and internal teams to solve incidents and reduce exposure. The role also drives automation and AI‑enabled solutions to enhance real‑time detection, reporting, and operational efficiency, ensuring scalable data‑driven fraud control.

About the team

The Fraud Prevention & Investigations team translates strategic fraud‑prevention goals into actionable operational plans, ensuring consistent execution ac...