Major Responsibilities

• Directly manage Field Supervisors, focusing on coaching, mentoring, and technical skill advancement.
• Oversee technician certification programs and ensure compliance with Generac training requirements.
• Review and manage the weekly status of revenue, invoicing, KPI’s & EH&S requirements.
• Manage all department personnel for matters including, but not limited, employment, compensation, EH&S and fleet.
• Enhance customer confidence by delivering timely, expert-level technical support by coordinating technician schedules and resource allocation to meet customer demands.
• Manage service workflows to ensure jobs are completed on time, within budget, ensuring adherence to Generac quality standards and warranty guidelines.
• Lead root cause analysis for recurring technical problems and implement corrective actions.
• Serve as the technical liaison for major projects, commissioning, and troubleshooting; ...