You will be part of a dynamic team in Group Operations responsible for the oversight and management of the Great Eastern Regional Operations Functions. We aspire to create an operations division that creates sustainable business values to the company, its customers and sales representatives as we strive for excellence in the way we do our business with them. Beyond that, you will also be tasked with delivering on the Group Operations Division strategy objectives through continuous improvement and the deployment of new technology Key Responsibilities Support the development of effective strategies for Group Operations comprising Customer Service, Underwriting and Claims departments across the Group, with strong focus on delivering customer service excellence; Monitor and maintain active oversight of regional operations functions and areas of accountability to operate within allowable limits, to ensure that all entities of Great Eastern have consistent operational processes; Support Grou...