Manager, High Value Customer Programs

Holt Renfrew offers an inspiring, fashion‑driven environment with opportunities to learn and grow. The Manager, High Value Customer Programs is a key contributor to the strategic execution, governance, and continuous evolution of Holt Renfrew’s enterprise‑wide High Value Customer (HVC) programs.

Key Responsibilities

• HVC Program Management & Execution Support – Support the execution and creation of tier‑based HVC programs in alignment with enterprise strategy and Director‑led priorities. Manage day‑to‑day program creation, coordination, timelines, and deliverables to ensure initiatives are launched and sustained effectively. Ensure HVC programs are clearly documented, structured, and ready for consistent enterprise rollout. Work with store teams to support the success of the execution of HVC programs.
• Store Enablement & Program Readiness – Develop and maintain store‑ready resources, playbo...