Description

Manager - Performance Excellence working in Nordics and Baltics, covering 7 countries, managing 2 direct reports, part of the OEX team. Job description is attached.

Job Posting: Manager, Performance Excellence (Nordics & Baltics)

Reporting to: Director, Operational Excellence.

Role Overview

As the Manager for Performance Excellence in the Nordics and Baltics at Concentrix, you are responsible for the governance and optimization of our operating frameworks. You will lead a team of two great continuous improvement specialists and support the delivery organization covering more than 30 different clients by driving KPI performance and identifying operational gaps.

This is not a siloed position. You will act as a vital contact point for operational adherence, working in close collaboration with EMEA stakeholders as well as local stakeholders, while supporting our programs in remaining cohesive, agile, and high-p...