Employment Type: Permanent

About The Team You Are Joining

Reporting to the Senior Manager, Insights, the successful candidate will be responsible for executing research and analytical initiatives that support a customer-focused and data-driven approach to decision-making across the organization. The Manager, Insights, plays a key role within the broader Marketing & Customer Experience team, contributing to insights that support IATA’s commercial sustainability.

The function integrates multiple sources of insight, including customer feedback, market data, competitive intelligence, and commercial performance to provide a holistic view of business opportunities and risks. In this role, you will contribute to developing a comprehensive understanding of customers, markets, products, and competitive dynamics across existing and emerging segments.

You will analyze data and translate findings into clear, actionable insights to support business decisions ...