Meet the team:

The Dexcom IT Operations team is a globally distributed, high‑performing organization responsible for delivering 24/7 IT support and service excellence across the enterprise. We operate in a fast‑paced, mission‑critical environment where reliability, efficiency, and continuous improvement are at the core of everything we do.

Where you come in:

• You will lead and manage global 24/7 IT Operations, Advance Support team and Service Desk delivery, ensuring high‑quality, reliable support aligned with business needs
• You will oversee day‑to‑day operations in a follow‑the‑sun support model, ensuring seamless coordination across geographically distributed teams
• You will drive continuous service improvement (CSI) initiatives, including shift‑left strategies, automation, and self‑service adoption
• You will lead service transitions, onboarding new services, and ensuring operational readiness for new capabilities
• Yo...