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Manager, IT Production Support Engineer

Company

UOB Venture

Location

singapore, singapore

Posted

June 25, 2026

Position Overview

            Responsibilities  Investigate production issues, respond based on production defect severity SLAs. 
Manage and respond to users in a timely manner. 
Log incident tickets for production issues and user queries. 
Follow up on defect and incident closure and meet incident closure KPI. 
Ensure system availability as per the respective agreed SLA. 
Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully. 
Provide support for annual Disaster Recovery (DR) exercise for supported applications. 
Provide support to System Engineers on server-level patches / upgrades as and when applicable. 
Work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe, Unix shell, or DB scripts. 
Ensure application incident & task documentation is properly updated for each production release. 
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