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Manager IT Support Team

Company

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Location

Brussels, Brussels

Posted

June 05, 2026

Position Overview

Functieomschrijving

Team leadership:

  • Define objectives, roles, and priorities for the IT Operations team.
  • Remove operational blockers and support decision-making.
  • Conduct regular one-to-one meetings, performance reviews, and development planning.
  • Foster a culture of accountability, learning, and high-quality problem solving.
  • Balance operational workload with project commitments.

    • Operational management:

  • Oversee reliable delivery of internal IT services across multiple offices.
  • Implement and monitor KPIs, SLAs, and performance metrics.
  • Develop and maintain the IT Operations roadmap.
  • Strengthen or redesign ITIL processes including incident, change, and knowledge management.
  • Maintain clear documentation and operational procedures.

    • Technical oversight:

  • Define and evolve IT Operations services and architecture.
  • Ensure systems remain secure, resilient, and up to da...

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