Job Description:
Key Responsibilities
Conduct structured training needs analysis across business, operations, risk, compliance, credit, digital banking, branch banking, and support functions.
Work closely with department heads, regional managers, and branch managers to identify capability gaps and prioritize training interventions.
Translate business challenges such as low portfolio quality, weak sales productivity, service complaints, compliance gaps, and employee performance issues into learning solutions
Design and develop learning programs, modules, facilitator guides, participant manuals, assessments, case studies, simulations, role plays, and digital learning content.
Ensure training content is relevant to microfinance banking, regulatory requirements, branch operations, credit assessment, customer service, recovery, digital channels, and financial inclusion.
Deliver classroom, virtual, blended, and on-the-job learning sessions for employees across the bank.<...