Job Purpose

The Liability Program Manager serves as a subject matter expert responsible for the strategic oversight and day-to-day management of Panera's auto, general, and product liability claims program. This role partners with Panera's Third Party Administrator (TPA) to investigate, evaluate, reserve, and resolve claims within the company's deductible. The Liability Program Manager directly handles claims not requiring TPA submission, manages litigation activity, drives TPA performance and accountability, and provides data-driven insights to leadership on program trends and cost-containment opportunities. This position requires independent judgment, strong technical claims acumen, and the ability to balance legal strategy with business objectives across multiple jurisdictions.

Duties & Responsibilities