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In this role you will:
Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.Leads a team of translator project specialists and proofreaders ensuring optimized capacity in the assignment of translation projects and manages the workload based on risk and prioritiesOwns the lifecycle of all linguistic technology tools, including evaluation of new solutions, implementation, integration, upgrades, and retirement.Champions digital transformation initiatives, including automation, AI-driven translation, and workflow optimization.Continuously evaluates emerging technologies and trends to ensure the team remains at the forefront of linguistic innovation.Drives strategic and continuous improvement initiatives to optimize the performance and efficiency of linguistic services, including the...