Overview

We are seeking a Customer Lifecycle Manager (1 year contract) to lead and support one of the organisation’s key priorities — the CRM & Marketing Automation (MA) project.

This role will drive the CRM & MA initiative by overseeing CRM-related efforts across multiple business units, including Customer Service, Partnerships, Marketing, Technology, and Data. The successful candidate will also manage lifecycle marketing initiatives aimed at enhancing customer acquisition, activation, retention, loyalty, and re-engagement. Responsibilities include campaign setup, deployment, quality assurance, reporting, and the day-to-day management of Marketing Automation operations.

The ideal candidate will collaborate closely with stakeholders to ensure initiatives are executed effectively and campaigns are delivered accurately and on schedule.

Key Responsibilities

CRM & Marketing Automation Leade...