Description

Summary

The Manager of Family Support Services oversees and conducts services relating to our family support and authorization process of the deceaseds organ and tissue donation. This position is responsible for managing the Family Support Counselors (FSC).

Essential Duties & Responsibilities


+ Creates precise goals and objectives for the Family Support programs strategic plan, while adhering to AOPO standards, UNOS policies, and CMS guidelines, ensuring these goals and objectives are met and documented.

+ Ensures accurate case reviews are documented, presented by the Family Support Counselor, and available for review for each donor.

+ Tracks and trends case reviews for barriers to consented organ and tissue donors and identifies reasons consent was not obtained for process improvement.

+ Ensures all required paper and electronic documentation is complete, timely, and accurate for FSCs donor reco...