Join East Coast Credit Union as an Assistant Manager specializing in member solutions support. Work flexibly while leading a dedicated team focused on service excellence and operational integrity.

You will oversee critical support functions within the Virtual Branch, handling escalated member concerns and fraud situations. Your role emphasizes risk management, continuous service improvement, and coaching staff to ensure alignment with organizational goals. Engage in data monitoring to proactively identify operational improvements.

Key Responsibilities:
• Lead a team handling escalated member support issues
• Oversee fraud-related inquiries and risk assessments
• Analyze trends to improve member service outcomes
• Foster an environment of accountability and collaboration
• Manage quality assurance and performance evaluations

Requirements:
• Bachelor’s Degree in Business Administration or equivalent
• Five y...