MANAGER, OPERATION TRANSFORMATION (ASIA PACIFIC)

Do you see helping others to grow, a way for you to grow too?

Responsible for steering improvements in operations processes and customer experience across Policy onboarding and servicing and claims functions. This is a regional role and accountable for driving, monitoring and delivering the following topics within Regional Operations space:

• • Performance management of key operational KPIs/metrics across Policy Management and Claims functions, in the region to identify current maturity and improvement areas.
  • Identify region-wide and country specific initiatives to improve customer experiences and best in class service levels within different local markets (operating entities) and support local markets in execution and monitoring the benefit realization/value generation
  • Support developing CX regional roadmap and accordingly work with countries to set ambitious target...