Drive operational excellence as Manager, Operation Process Optimization at RBC in Toronto. Focus on transforming processes within the payments portfolio to enhance client experiences and boost efficiency. This key full time position plays a pivotal role in shaping operational strategies across personal banking and commercial banking teams.

As an operational advisor, you will analyze data, deliver insights on SLAs and KPIs, and collaborate with various teams to foster a culture of continuous improvement and digitization. Your expertise will guide the implementation of operational changes that truly matter.

Key Responsibilities

• Act as a strategic advisor for optimizing operational processes
• Collaborate with cross-functional teams to improve SLA adherence
• Partner with LOBs to evaluate and refine service level agreements
• Translate strategic requirements into actionable operational plans
• Identify transformation opportunit...