Job Summary

Manage the operations ensuring the results of the
metrics set by the clients.

- Scorecard (Client)
- Quality
- Adherence
- Turn Times
- Throughput

Manage the accounts at the operational level, ensuring the production, cost and financial results of the metrics set internally
- Ensures Qualfon complies with the internal metrics:
- Manpower Utilization (Internal Productivity)
- Attrition
- Production (hours)
- Others
- Forecasts account...