Reporting to the Senior Manager / Assistant Director (MEC Ops and AMKSC Ops), you will support the day-to-day operations of outpatient clinics, contributing to improvements in efficiency, patient flow, and service quality across Specialist Outpatient Clinics (SOCs).

You will work closely with clinic managers, nurses, and Patient Service Associates (PSAs) to identify operational gaps, implement process improvements, and ensure consistent service delivery standards across clinics.

Key Responsibilities

• Clinic Operations Support: Assist in the management of day-to-day outpatient clinic operations, monitoring patient flow, resource deployment, and adherence to service standards, and escalating issues for resolution in a timely manner.
• Process Review & Improvement: Proactively identify inefficiencies in existing clinic workflows and standard operating procedures, and work with ground teams to design, pilot, and implement practical process impro...