Roles and Responsibilities
Responsible for distributing leads, setting weekly and monthly sales targets, training new telesales staff, designing and implementing sales strategies, monitoring the performance of the sales team, and handling escalated customer complaints if needed
Meeting with marketing and product teams to discuss telesales strategies. Training junior telesales staff. Writing sales scripts and customer answer sheets in collaborating with marketing, product and service teams. Implementing sales strategies. Managing the telesales team and assigning leads daily. Follow up and track lead closures. Recommend process improvements for faster closure of leads. Monitoring the performance of the sales team. Setting weekly and monthly sales targets. Maintaining customer relationships. Handling escalated customer complaints.