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About the Role

This role is responsible for managing day-to-day HR inquiries and employee activities logged through case management via HR portal as well as handling grievances and employee relations matters as and when contacted by employees directly.

In addition, the incumbent will also engage in enhancing HR automation capabilities, drive HR operational excellence by leveraging technology such as robotics and AI.

PeopleAdvisoryandComplexInquiriesHandling

Handle general inquiries raised and logged through case management via HR portal independently. These inquiries typically require investigation and follow-up actions such as Payroll discrepancies, Taxes, Policy clarification for exceptions and special circumstances (e.g. leave of absence) and Employee unable to find relevant policy

Provide advice/guidance to general employe...