Job Purpose
To support the growth and maintenance of large account portfolios and sensitive client relationships for assigned portfolio in the PCG segment; improve service quality levels and drive the day‑to‑day activities and client interactions to ensure that the team’s objectives are constantly met while maintaining client satisfaction and portfolio credit quality.
Client and Market Analysis
- Onboard new clients as and when required
Business Origination
- Support development of Term Sheet Information Memorandum Mandate letter etc.
- Support the team when Pitching and Negotiating deals
Client Relationship Management
- Support client on their day‑to‑day banking requirements with support from the other team members (as applicable)
- Ensure customer satisfaction remains high and meets the targeted NPS score
Collaboration