Design ,maintain and own SOPs across Longtail post graduation vendors

Build and manage vendor handover and quality gates (Incubation → Growth)

Design AI and tool-based workflows for vendor management and zombie recovery

Translate commercial and analytics strategy into executable workflows

Eliminate manual work and reduce cost-to-serve

Ensure process consistency across 16 markets and hubs

Build governance framework (controls, escalation matrices, audit loops)

Reduction in manual work and handling time

Process adoption and compliance

Improvement in vendor experience and activation speed

Cost-to-serve improvements