Overview

We are seeking a hands-on operations professional to lead operational excellence and digitalisation across our commercial office portfolio.

This role is ideal for someone who enjoys improving how things work — simplifying processes, implementing systems, increasing visibility, and raising service standards across multiple assets.

You will play a key role in driving the implementation of ServeDeck across the portfolio while ensuring day-to-day operational performance remains strong and responsive.

What You'll Be Doing

• Oversee operational performance across a portfolio of commercial office assets
• Drive the implementation and adoption of ServeDeck across the portfolio
• Convert manual workflows into structured digital processes
• Monitor operational performance through system dashboards and reports
• Ensure service requests are managed effectively and resolved within agreed service levels