Position

Manager, Quality

Job Description

Principal Accountabilities

• Serve as the primary point of contact for customer quality related concerns, complaints, and escalations, ensuring timely investigation, root cause analysis (8D report), and drive corrective actions (CAPA program) follow up.
• Manage customers or certification audits such as ISO 9001, TAPA FSR level A etc.
• Maintain quality management systems, procedures, and standards to ensure compliance with customers, regulatory, and corporate requirements.
• Work with internal departments to address quality issues and lead continuous process improvement, including quality risk identification and the development of mitigation plans.
• Proficiency in Mandarin is an advantage for liaising with Mandarin-speaking clients and business partners.

Job Complexity

• Coordinates and supervises the daily activities of business or tec...