Primary Responsibilities

• Oversee the reconciliation team, ensuring timely and accurate delivery of services across cash, position, and trade reconciliations.
• Manage a team of reconciliation analysts, providing leadership, coaching, and performance feedback to ensure high-quality output and continuous development.
• Act as the primary point of contact for client accounts, maintaining strong relationships and ensuring client satisfaction through proactive communication and issue resolution.
• Review and approve reconciliation reports, escalations, and exception items, ensuring alignment with service level agreements (SLAs) and internal controls.
• Collaborate with internal departments (e.g., Back Office, Fund Accounting, Risk) to resolve complex issues and improve operational workflows.
• Monitor key performance indicators (KPIs) and service metrics, identifying trends and implementing corrective actions where necessary.