The Manager of Retail Operations is responsible for overseeing day-to-day operational effectiveness of the Canadian business and retail stores, as well as developing and leading the operations strategy for the region by partnering with the Director of Operations, Regional Directors and in-store Operations Managers/Boutique Directors. The scope of the role includes but is not limited to inventory control, operations team recruitment and development, onboarding and training, asset protection, policy and procedures enforcement, and store planning projects.

Responsibilities

• Ensure all operational policies and procedures are kept up to date. Develop strategy to measure and ensure all employees are trained in these operations policies. Ensure all policies are enforced by Management throughout the region. Ensure stores are audit ready at all times, performing in store audits to ensure compliance.
• Oversee stores controllables, store expen...