[What the role is]

You will be part of the team in the Enterprise Experience Division responsible for driving the design and implementation of enterprises’ service journeys on and user experiences of the digital platform.
This role is key to drive user experience work to enhance service delivery and providing seamless user experiences of SWDA’s portal and digital services for enterprises.
You will focus on mapping, improving, and optimizing service journeys to better meet the needs of enterprises, ensuring the portal delivers value to and supports enterprises to achieve their desired outcomes.

[What you will be working on]

Enterprise Service Journey Mapping and User Experience design

• Plan and conduct discovery activities (e.g. interviews, workshops, surveys) to understand needs and pain points of different groups of users and stakeholders.
• Work on the design and mapping of enterprise service journeys and user experien...