Key Responsibilities Manage customer orders through SAP ensuring accurate, timely, and error-free processing within the order-to-cash cycle Handle customer queries and issues via email, chat, and ticketing systems (no voice support) Monitor order status and proactively communicate updates to internal teams and customers Coordinate with cross-functional departments such as Sales, Logistics, Finance, and Operations to resolve order-related issues Maintain and update accurate customer and order data in SAP and other enterprise systems Investigate and resolve discrepancies related to orders, pricing, billing, and delivery schedules Generate and analyze reports on order fulfillment, backlog, and customer satisfaction metrics Document standard operating procedures (SOPs) and contribute to process optimization and continuous improvement initiatives Support internal audits, compliance checks, and data accuracy requirements Ensure adherence to SLA timelines and service quality standards in a hi...