Job Description Role Title: Manager– Service (North LATAM) Function: Service Department: Export Business Unit (EBU) Location: Mexico City (Travel across LATAM) Job Purpose To drive service excellence across the LATAM region by strengthening distributor service capabilities, resolving technical issues, improving customer satisfaction, and ensuring effective implementation of service standards and processes across markets Reporting Structure Reporting To: GM / VP – Service, Export Business Unit Educational Qualification Essential: Graduate Engineer (Mechanical / Automobile Engineering) Experience Total Experience: 3 – 10 years Preferred Industry Background: Automobile industry (2W / 3W / CV / 4W) Key Responsibilities
1. Service Network Development Support distributors in establishing and strengthening service networks across LATAM markets .
Ensure implementation of service standards and processes across distributor workshops and dealer service centers.
Monitor service read...