Position: Manager / Sr Manager – Transactional Quality

Location: Gurgaon

Employment type: Permanent

Job type: Full time

Designation : Manager/ Sr. Manager Quality – Transactional Quality ( Travel Process)

Job objective

Manager/Sr. Manager Quality will be responsible for Transaction and Strategic Quality. Improving process Quality by evaluating effectiveness and methodologies being used, C-SAT, NPS, effective client and stakeholder management.

Job Responsibilities

• Manage multiple clients across different time zones
• Reviews performance as per internal and client governance structure, sets up internal governance where required and missing to deliver on business goals
• Be an enabler - Coordinate with other functions to deliver on Quality related m...