Support Manager - SpaSoft

Base salary: $70,000–$80,000. Weekly hours: 37.5. Number of openings: 1. Business Unit: SpaSoft. Worker Type: Regular. Location: Phoenix, Arizona. Job Responsibilities

Provide leadership to SpaSoft support team in delivering excellent customer service. Manage the case workload. Analyze, prioritize, and delegate support cases. Ensure timely responses from support team. Serve the support and implementation team as escalation point. Manage software distribution. Ensure that approved and up-to-date files are deployed at customer sites. Maintain the team work schedule and operating environment. Train new hires on support practices. Mentor and help staff to develop technical and customer service skills. Ensure staff is up-to-date on all software changes. Develop and implement procedures to enhance efficiency, accessibility, and customer service. Perform reviews and other HR functions pertaining to the support team with assistance from the Director ...