Job Purpose

The Manager – Technical Services & Aftermarket is responsible for leading the complete aftersales operations for NAFFCO's Fire Fighting Vehicles Division, ensuring maximum operational readiness of customer fleets through world-class technical support, maintenance services, warranty management, spare parts operations, commissioning, field service, and customer relationship management.

The role drives customer satisfaction throughout the lifecycle of fire trucks and emergency response vehicles while developing sustainable aftermarket revenue through Annual Maintenance Contracts (AMC), spare parts sales, upgrades, retrofits, refurbishment, and value-added service solutions.

Key Responsibilities

Aftersales Operations

• Develop and execute the aftermarket strategy for NAFFCO Fire Fighting Vehicles across regional and international markets.

• Lead all aftersales activities including commissioning, preventi...