Profusion is proud to partner with a leading Australian financial services organisation investing heavily in technology uplift, operational maturity, and employee experience.
They are seeking a forward-thinking leader to redefine how technology operations are delivered across the enterprise, moving from traditional support models to intelligent, proactive, and highly automated services.

As the Head of Service Innovation & ITSM Transformation , you will lead a strategic mandate focused on modernising enterprise service delivery operations.
This is not a BAU service desk management role. It is a transformation opportunity where you will assess current maturity, define future-state capability, and build the roadmap for automation, AI-enabled support, self-service, service redesign, and next-generation ITSM practices .
You will work closely with senior leaders across technology, cyber, engineering, digital, and business functions to create a smar...