**Manager - Transaction Management and Monitoring**

Bangalore

**SUPPORT MANAGER**

**Job Overview:** As a Cloud Support Leader for Cleo Integration Cloud, you will be responsible for overseeing the support operations for our cloud integration platform. Your primary focus will be to lead a team of support specialists in providing exceptional technical support and customer service to clients, ensuring high levels of customer satisfaction and retention. You will collaborate closely with cross-functional teams to identify and resolve customer issues, drive process improvements, and contribute to the overall success of the organization.
**Key Responsibilities:**

1. **Team Leadership:** Lead and mentor a team of EDI/B2B support specialists, providing guidance, coaching, and performance feedback to ensure team effectiveness and individual growth.
2. **Customer Support Management:** Oversee the day-to-day operations of the support team, including t...