Manage allocation of resources and execution of the operation including management information reporting, operational planning and support, administration, processing efficiencies and service performance for new business & underwriting.
Develop the operations team as a customer‑centric service centre with the aim to deliver cost‑effective and efficient service to certificate owners, intermediaries and employees.
Develop operational guidelines and procedures to ensure compliance with Group guidelines and maintain high quality service standard.
Act as a specialist in providing operations advice and able to recommend strategic business solutions to improve efficiency of the business.
Review processing errors timely and analyse the operational impact and control measures (Preventive, Detective & Reactive) and elevate to management.
Oversee and provide guidance and direction for new business & underwriting...
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