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**About the Role**

The Manager, VOC Platform & Tools is responsible for the operational health, governance, and continuous improvement of NRG Energy's Voice of the Customer and insights technology ecosystem. This role owns the day-to-day management of our VOC survey platform, and our insights and knowledge management platform, co-owns the team's SharePoint and knowledge management infrastructure, and ensures our survey programs run reliably, our data is clean and actionable, and our team has the tools, structure, and documentation to work efficiently and share knowledge effectively.

This is a highly cross-functiona...