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In this role, you will:
Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.Planning, coordinating, and monitoring staffing levels to business volumes; accountable to understand and manage the implications of overstaffing/understaffing, identifying characteristics that create staffing challenges.Act as an escalation point for advanced or difficult Workforce Management system issuesMake a variety of complex and important decisions broad in scope, that will have a significant cost/performance impact and that will affect GTBO Client Services.Regularly perform QA checks to ensure Workforce Management system is compliant.Develop, document, and manage system upgrades/enhancements to optimize staffing needs with a focus on compliance and the operational Key Performance Indicators....