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ManagerManager, Customer Service (Trade), Group Tech & Ops

Company

1011 United Overseas Bank Ltd

Location

singapore, singapore

Posted

July 01, 2026

Position Overview

Responsibilities
  • Support clients on the day‑to‑day Trade transaction queries on phone or emails
  • Record all calls information according to standard operating procedures
  • Act as a Trade advisor on various Trade products enquiries
  • Work closely with various stakeholders to ensure client’s requests are fulfilled
  • Ensure timely and accurate delivery of reporting and monitoring of department KPIs
  • Identify and escalated client issue if any
  • Provide excellent customer service to all clients
Requirements
  • Degree holders with good understanding of various Trade products
  • Min 3-5 years of relevant working experience
  • Great customer service on Trade Products
  • Have Trade knowledge or customer services experience
  • Able to work independently with excellent verbal and email‑writing skills
  • Able to interact effectively with internal & external parties of all levels

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