Key Responsibility Areas including preferred Skills and Experience
- Should be able to manage and execute process and business level goals, to achieve agreed performance metrices.
- To ensure complete operations management including any escalation w.R.T. any operational issue along with performing against all SLAs.
- To ensure timely and accurate delivery of daily, monthly, and periodic processing of client requirements and interact with a client on a day-to-day basis responding to their requirements at a short notice by re-aligning priorities.
- Provide coaching and feedback to team members to enable them to improve their performance.
- Brainstorm & identify transformation opportunities and coordinate with various stakeholder for its execution
- Managing fortnightly & monthly governance calls with key stakeholders
Competencies: