Role Overview

Are you fluent in Mandarin and English with a passion for the fast-paced world of digital assets and financial technology?

We are seeking a Mandarin & English-Speaking Customer Support Representative to join a leading, fast-growing global BPO provider in Kuala Lumpur, Malaysia . In this role, you will deliver an exceptional customer experience for one of the world's premier cryptocurrency trading platforms. Supporting an international user base via live chat and email, you will have a unique opportunity to build valuable expertise in crypto-market fundamentals, trading platforms, and financial products within a highly dynamic fintech environment.

Key Responsibilities

• Assist global customers with inquiries via live chat and email in both Mandarin and English.
• Deliver an efficient, accurate, and high-quality customer service experience while staying well-equipped with knowledge of platf...