About Our Client

Our Client is a global customer experience and business process outsourcing provider supporting some of the world's most recognized brands across FinTech, Technology, Gaming, Healthcare, and Digital Services.

As part of an international project supporting a leading cryptocurrency trading platform, Our Client is looking for a Customer Support Representative to join its growing team in Kuala Lumpur, Malaysia.

• Location: Kuala Lumpur, Malaysia (Hybrid)
• Employment Type: Full-Time
• Languages: Mandarin & English
• Schedule: Rotational Shifts (Including Weekends & Public Holidays)
• Work Authorization: Valid Work-Permit for Malaysia

Key Responsibilities

• Provide customer support via live chat and email in Mandarin and English
• Deliver accurate, efficient, and high-quality customer service experiences
• Assist users with platform-related inquiries, account is...