The role is responsible for processing routine and standard transactions while ensuring accuracy, timeliness, and a high level of service to both internal and external stakeholders. The individual will maintain transaction records, coordinate with various business partners to resolve inquiries and escalations, and support the continuous improvement of operational processes. This position requires strong attention to detail, sound judgment in handling semi-complex issues, and the ability to effectively prioritize work in a fast-paced environment.

**Position Responsibilities:**

+ Processing all routine and standard transactions
+ Maintains accurate records of transactions to interact effectively with distribution channels and/or clients.
+ Partner with Contact Centre, Advisory Support Managers, and Vendor (FCC) for escalated issue resolution
+ Communicate with internal and external partners to ensure requests and transactions are processed in a timely manner