We are looking for a responsive and customer-oriented Marketplace Customer Service to provide excellent support across our marketplace channels. You will handle customer inquiries, process orders, resolve issues, and ensure customers have a seamless shopping experience.

Key Responsibilities

• Respond to customer inquiries via marketplace chat in a timely and professional manner.

• Assist customers with product information, order status, payment, shipping, and after-sales support.

• Handle customer complaints, returns, exchanges, and warranty claims according to company policies.

• Coordinate with the Operations and Warehouse teams to ensure smooth order fulfillment.

• Monitor and maintain marketplace chat response time and customer satisfaction metrics.

• Escalate complex issues to the relevant internal teams and follow up until resolution.

• Sup...