As a **Master Scheduler**, you will be the primary point of contact for our clients, assisting them with inquiries, resolving issues, and ensuring a positive experience.You will work closely with internal teams to address client needs and contribute to maintaining high levels of customer satisfaction 100% of deliveries and forecasting sales.
**RESPONSIBILITIES**:**Client Interaction**:- Respond promptly and professionally to client inquiries, providing accurate and timely information.
- Assist clients with product or service-related questions, issues, and requests.
- Build and maintain strong client relationships through effective communication and problem-solving.
**Issue Resolution**:- Investigate and resolve client complaints or issues in a timely and efficient manner.
- Collaborate with internal teams to address complex client concerns and ensure resolution.
- Escalate issues to appropriate departments when necessary and follow up to ensure resolution.