Northgate Practice are looking for an experienced medical receptionist to join our team to cover a maternity leave. You will provide a key service within the practice team and project a positive and friendly image to patients and other visitors, both in person and via the telephone.

Main duties of the job

Main Duties and Responsibilities:

• To ensure an effective and efficient Reception service is provided to patients and other visitors to the practice.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Ensure that any problems not resolved by the end of a shift are communicated to fellow Receptionists.
• Explain Practice arrangements and formal requirements to patients.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate action.
• Liaise with GPs and carry out tasks requested by them.