Your Team

• You will work as a member of a global team providing support to PTC’s customers for PTC’s MCAD system Creo Parametric.
• As a member of our global support organization, you will be collaborating with support colleagues worldwide in providing world‑class technical support to all clients.
• You will work closely with services and account teams to ensure all issues are handled effectively to meet sales and services goals.

Your Impact

• You will be responsible for delivering superior‑quality support services to our customers and partners while working alongside a highly talented and collaborative general team.

Your Day‑to‑Day

• Provide technical assistance to customers, investigate thoroughly the issues reported for PTC’s products and address questions related to guidance and general best practices.
• Utilize PTC’s case management tool to log issues and track associated status and related...