Datacentrix is looking for a certified First Line Support Engineer with MCSE certification to be responsible for the efficient logging and response to customer requests, adherence to specific Operational Level Agreements, and contribution toward positive first call resolution rates and overall Service Level Agreements.
Key Skills / Competencies / Qualifications: Vendor Accredited Platform certification is required, Microsoft and Citrix. Previous desktop support experience is an advantage. 2 years previous IT Service Desk experience. Excellent data capture and typing skills. Must be able to use all Microsoft Office applications. Must show excellent communication, analytical, and troubleshooting skills. Previous experience with a Service Desk Application. Must show a good understanding between Software, Application, and Infrastructure components in an IT environment. Must understand the concept of an SLA and OLA.
Responsibili...