Bachelor's degree in healthcare administration, business, hospitality, or a related field.

Preferred master's degree in healthcare administration, business administration, or a related discipline.

Experience in private healthcare, luxury hospitality, or executive client services is highly desirable.

5 years leadership experience in healthcare operations, concierge services, or patient experience management.

Strong knowledge of care coordination, patient relations, and service excellence practices.

Proven ability to manage teams, budgets, and cross-functional initiatives effectively.

Excellent communication, conflict resolution, and stakeholder management skills.

Experience working with confidential medical information and privacy requirements.

Ability to build scalable processes while maintaining a personalized client experience.

Strong analytical and organizational skills with attention to service quality.



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