Summary of Responsibilities

• To respond to medical information queries, product quality complaints, and general queries that may be received over the telephone, email, fax, etc.
• Receive information and record/report adverse drug reactions within required timelines according to regulations and internal WI/SOPs, received over the telephone, email, fax, etc.
• Execute drug safety data management processes – call intake, call dialogue documentation, peer review, case follow‑up, report preparation, and submission to regulatory authorities.
• Guide junior associates in managing voice calls as required.
• Perform support activities such as tracking various types of information and metrics, ongoing QC of defined process steps, training, and reconciliation of data from multiple sources.
• Provide team management, employee management, and coaching, ensuring team compliance with company policies.
• Serve as the primary resource for pr...